Your childcare questions answered

Got questions? We’ve got answers! Explore our FAQs to find solutions to common queries about our nursery services, settling in, food and drink, and more.

When will we receive the Clarks voucher and backpack?

These special items are gifted to children as they approach their final term at nursery, usually during the summer term before they start school. Your nursery team will let you know when your child’s pack is ready and ensure that everything, including the backpack, tracker, certificate, and Clarks voucher, is handed over in plenty of time.

Do families receive a Clarks voucher as part of Next Stop School?

What is the ‘Next Stop School’ backpack?

What does my child receive as part of the ‘Next Stop School’ initiative?

Is Next Stop School tailored to meet the individual needs of each child?

How does Next Stop School align with the Early Years Foundation Stage (EYFS)?

What resources are available to track my child’s progress?

Are parents involved in the Next Stop School journey?

How does Next Stop School support my child’s development?

What is Next Stop School?

When can I submit a new application if I missed my reconfirmation window or fell out of eligibility?

You can submit a new application any time you meet the eligibility criteria for  childcare entitlements or Tax-Free Childcare. You must then present your code to your provider to confirm your place can continue.

What happens if I miss my reconfirmation window?

How do I log into my childcare account to reconfirm?

Will I be reminded to reconfirm my details?

How often do I need to log into my childcare account?

I have received two codes, one from the letter and one from the website. Which one am I supposed to use?

When will I find out if I am eligible for funded childcare at your nursery?

When is the deadline for when the Nursery needs to receive my funding code?

When do I need to apply for 30 hours funding?

How do I check my entitlement and apply for the 9 months – 3 years working parents 15 hours entitlement & 3-4 year extended 30 hours entitlement?

Do I pay for the settling in sessions?

There is no charge for any settling in session.

What if my child does not settle at nursery?

Will you follow my baby’s routine?

What does a settling in session look like and what do I need to bring?

Is food cooked on site?

Most of our settings offer freshly cooked food which is made on the premises by our nursery cooks. We have a few settings where meals are catered for by outside catering companies. A copy of the menu is available from your Nursery Manager. Our menus offer a wide range of healthy, nutritionally balanced meals.

Find out more about how we encourage and promote a happy and healthy lifestyle.

My child is a fussy eater, will they be given an alternative?

My child has a dietary requirement, will you cater for their needs?

How do I share important information such as allergies?

Are the staff trained to deliver the enhancements?

Yes, staff members receive appropriate training to effectively deliver each enhancement, ensuring a safe and enriching experience for all children.

How can I find out which enhancements are offered at my local nursery?

How do the enhancements benefit my child’s development?

Are the enhancements available at all nursery locations?

What are the Enhancements offered at The Old Station Nursery?

My child has food allergies; will they be able to participate in the Cookery enhancement?

How does the cookery enhancement align with the nursery’s educational approach?

Is the Cookery Enhancement available at all nursery locations?

What safety measures are in place during cooking activities?

How does cooking benefit my child’s development?

How can I enrol my child in a nursery following the Brighter Learning Approach?

To enrol your child in a nursery that uses the Brighter Learning Approach, simply use the search to find The Old Station Nursery ‘near me’ or explore the map for nurseries near me.  Please contact us and we’ll book you in for a showaround of your chosen nursery and will be happy to explain the enrolment process further.

Where can I find photos and videos of my child taking part in these experiences?

What is considered a ‘WOW moment’?

Can I visit the nursery to learn more about the Brighter Learning Approach?

Are the staff members trained to implement the Brighter Learning Approach?

How are parents involved in the Brighter Learning Approach?

Is outdoor learning a part of the Brighter Learning Approach?

How does the Brighter Learning Approach promote social and emotional development?

What age groups does the Brighter Learning Approach cater to?

How does the Brighter Learning Approach differ from traditional teaching methods?

What skills do I need for career progression?

Career progression at The Old Station Nursery Group is dynamic and varied, offering numerous pathways for you to develop your skills, take on new challenges, and make a significant impact on the lives of young children and their families. Whether through direct care, leadership, or training, The Old Station Nursery Group offers many opportunities for personal and career growth and advancement. These include:

Leadership and Management Skills: Essential for roles involving supervision and management of staff and settings.

Communication and Interpersonal Skills: Crucial for working with children, families, and colleagues.

Specialised Knowledge: In areas such as SEND, child development, and curriculum planning.
Business Acumen: Important for managerial roles involving financial management and strategic planning.

What can help me with excelling in Early Years?

What leadership and management roles can I train for as an apprentice?

What specialist roles can I train for as an Apprentice

What positions can I train for as an Apprentice?

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