It’s been a busy week around the company, with OFSTED carrying out a no-notice inspection at our Gainsborough nursery on Tuesday and Thursday. We only took over the running of this small nursery at Easter time and since then the staff team have worked really hard at setting up a baby room, as we have managed to extend the nursery so that we can offer more places. They seem to be really popular and we are filling up nicely. I had a lovely e-mail today from a parent of a baby who comes to the nursery, saying how delighted she is with the service that the staff provide. It’s so nice to get some positive feedback and hear when we are getting it right. However, if we get it wrong, we also want to hear and I am having a major drive on customer service over the next few months, so I’d love to hear how we can really ‘wow’ all our customers.
We also recieved the inspection report today from OFSTED for our Filkins Nursery, which followed the inspection there back in the first week of September. The new inspection framework is obviously taking a while to bed in, as usually reports are produced much more quickly, but in this instance we were very happy to wait as the final result is really pleasing. Louise and her team were congratulated for ensuring that ‘children’s care needs are well addressed by the caring and skilfull staff team’. The report also states that ‘children are highly involved in purposeful and meaningful play’ – good news for anyone who was concerned that the EYFS would be the end of ‘learning through play’, if the media hype over a ‘nappy curriculum’ was to be believed!